DataVox, Inc. is the largest, privately owned telecommunications and information technology (IT) firm in Houston. The company’s industry-leading success is due, in part, to its unparalleled commitment to cutting edge innovation in the development of real-world business solutions. To that end, we sell, install, manage, and maintain state of the art, feature-rich telecom/IT systems that offer exceptional scalability to suit businesses large and small. And when it comes to product integrity, DataVox is proud to represent the very latest business phone and IT offerings from Avaya, Cisco, and Toshiba.
System Integration
Today, component-based communications and IT systems are the standard in nearly any office environment. These highly individualized component technologies require effective compatibility and integration solutions for an ever-expanding array of increasingly complex business applications. At DataVox, we understand the very real challenges of component integration, and we always meet or (far more typically) exceed our client’s highest expectations. How do we do it? Quite simply, our ‘best in the industry’ engineers and systems designers share a common goal: to leverage individual component technologies to create seamlessly unified systems that offer unsurpassed utility and ease of use.
Structured Cabling
DataVox offers the very latest in cabling infrastructures for voice, video, and data. All cabling installations are supervised by a product certified Project Manager who will ensure that all cabling products and installations adhere to the highest industry standards. Our Project Manager is also charged with the responsibility of facilitating installations that are consistently completed on budget and on time.
Computer Telephony Software Development
INterra Software is a division of DataVox, Inc., and the subsidiary has developed exceptional proprietary Computer Telephony Integration (CTI) software solutions for an ever-growing variety of applications. INterra software products have become an essential part of DataVox’s custom designed business phone/IT achievements, and the INterra suite of superior CTI products include:
Virtual Assistant
Virtual Assistant is an advanced telecommunications tool designed to increase business productivity and accessibility. This innovative desktop application simplifies complex business phone operations while enhancing and extending switch functionality.
Operator Assistant
Operator Assistant software is designed to supplement those consoles that do not support ‘busy lamp fields’ for line-in-use notification to other system users.
vConsole
INterra’s vConsole software effects a seamless integration of Virtual Assistant and Operator Assistant to provide maximum information for optimal call management. Faster access to caller information and telecommunications tools offer increased attendant efficiencies and office productivity.
Call Recorder
Call Recorder software offers a standalone client application that allows for PC/sound card supported call recording using any standard telephone equipped with a handset adapter.
Silent Message
Silent Message offers advanced second call notification features that allow for caller identification information accompanied by caller specific rerouting advisements.
Preview Dialer
Preview Dialer is a software application that integrates Caller ID information with your telephony enabled system while establishing a direct connection to your Personal Information Manager. This seamless integration is designed to enhance system user productivity (compatible databases include GoldMine and ACT.)
The preceding, feature-rich INterra offerings are the result of the innovative and collaborative efforts of industry-leading software engineers and designers, all of whom are guided by the INterra and DataVox standard that requires excellence in everything we do.
DataVox also wants you to know about:
IP Telephony
Internet Protocol Telephony (IPT) is the digitized transmission of voice data over the Internet, and the possibilities for enhanced telecommunications performance, efficiencies, and productivity make this technology attractive to businesses and individuals alike. DataVox consults with a core group of engineers who are on the Cisco IP telephony team, IPT specialists who can best determine if this dynamic and exciting technology is the optimal choice for your business.
When IPT is the obvious solution, DataVox offers the authorized sale, certified engineer installation, and long-term support of state of the art business phone/IT products from Avaya, Cisco, and Toshiba.
Data Networking
DataVox maintains a business concentration in the design and deployment of high-performance IP data communications networks for our customers. Our network engineers combine the use of hardware and software to create local area or wide area networks within performance, scalability, and reliability parameters that best suit the customer’s unique business requirements. The essential components of our data networks are:
- Internet Backbone Design
- Network Infrastructure Design
- Data Center Architecture
- Remote Access
- Wireless LAN Design
Customer Care Center
DataVox is a family-owned company, and as such, we take a very personal interest in how our customers are treated. Since the company’s inception in 1988, we have maintained a firm belief that superior quality products, unsurpassed customer service, and ‘long after the sale’ customer satisfaction was the right and rock solid foundation on which to build our business.
Exceptional customer service and satisfaction is critically important to our continued success, and DataVox employs an entire team of Client Relations Specialists whose only responsibility is to ensure that every customer is considered to be our most important customer. On projects immense or modest, you will work with a product certified specialist who will be delighted to help you achieve the optimal telecom/IT solution for your business.
The Future is Here: Is Your Business Ready?
DataVox has the outstanding product offerings and exceptional human resources needed to ensure that your fast-paced company has the unsurpassed telecom/IT capabilities it demands. There will never be a better time than right now to decide to contact us to explore our dynamic and exciting business solutions designed for today, tomorrow, and far beyond.
